Shipping & Delivery Policy

Last updated January 09, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms & Conditions

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

All prices quoted are based on a standard 70cl bottle and therefore may vary for heavier or larger bottles. Prices are inclusive of VAT where applicable. All deliveries must be signed for upon arrival by persons over the legal drinking age in the destination country - proof of age may be required. Deliveries will take place Monday to Friday Delivery companies may require contact details for the recipient so please include a phone number or email with the recipient address when placing an order. Buyers can purchase Loss & Breakage Insurance at the checkout stage to cover for loss and breakage in transit. Where this has not been selected, no claim can be lodged against failure/leakage in transit and the risk of loss and/or breakage in transit is exclusively held by the customer; no claims shall be entered into by or against Whisky Auction House. All orders being shipped out of the UK and EU may be eligible for local taxation and duties upon arrival in the country of destination, which will be payable by the customer. We are unable to provide shop refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping on certain products. Free shipping is not valid on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please contact us at info@whiskyauctionhouse.com

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: